Obviously the Wyze connection is working if you’re able to control your stuff manually via the Alexa app. You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. There's a problem loading this menu right now. If all else fails reinstall the light in the Phillips app. Here are some of the common problems you may encounter, complete with a guide on how to quickly fix … Alexa Preferences and Settings Alexa App Doesn't Open on Web Browser Alexa App is Slow or Unresponsive Alexa App OS and Software Version Compatibility Download the Alexa App Sign Out of the Alexa App Turn Alexa This issue was first raised with the introduction to iPhone 5 when numerous Apple users reported that the screen suddenly stops responding to the touch. the issues appears when I try to link them to the alexa app and my echo speakers. You will have to confirm the action, and in order to do so click on OK. 4. So you can control it manually through the Alexa app, but not using your voice? Launch the WiZ app on your mobile device. Here are four common problems with Alexa speakers and how to fix them. Press it again to enable your microphone. The easy fix is to make If you have a second generation Echo Show, you can, of course, use the built-in Zigbee chip to connect to your external smart home devices – and how you reset affects those connections. Restart Discovery. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. What Do the Lights on Your Echo Device Mean? Alexa Device Is Unresponsive. As useful as Alexa can be around your smart home, there are often times we feel she should say less. Next, you’ll need a paper clip or SIM tray tool to press and hold the Reset button. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. You can fix that with the Power-On Behavior feature, which gives you two options for when your lights regain power. we'll use this information to improve our online Help. Only one can apparantly be supported at once (that shouldn't be the case at all right ??) I tried reinstalling both apps (alexa and lifx), disabling the lifx skill multiple times, tried connecting them in a different order as well as resseting both light bulbs. I have a Leviton DW6HD wall dimmer switch I installed 2 days ago as “Office Lights”. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Please help! Please select what best describes the information: Thanks! View purchased books & apps, Your Subscriptions You have trouble listening to sounds from your Amazon Fire TV Cube. Change your address, Digital & Device Forum You can fix that with the Power-On Behavior feature, which gives you two options for when your lights regain power. Register in Alexa & login into app. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". still, nothing seems to work :c. Anyone here is having the same issue or has any idea how I could fix it ? The light indicator is red when your device is muted. Find out more about the Lightwave Alexa … This wikiHow teaches you how to reset your Alexa device. You need to keep that till you don’t see the light ring on your Echo device change to orange, and then to blue. If you see a single flash of purple light after an interaction with Alexa, that means you have Do Not Disturb enabled. Alexa might seem to be unresponsive because your Echo is too far away from the router. Also make sure that the Alexa app lists the light under Setting, Devices. Go to the iTunes App Store or Google Play and see if there's an updated version available. The issue here is that “polling_interval” appears to do nothing unless you add the customize configuration under this. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on.. 2. The brain behind Amazon's voice powered devices like Echo, FireTV etc. After logged in to the Alexa App, go to skills in the menu. You have tried everything, changed the batteries but your remote is quite old and you are about to replace it!You don't have to though, just a few basic tools and matterials… To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Thanks, … To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. You should now see your device with a light bulb icon Once you have completed the configuration for each device, you can test by asking your Alexa device in each room to turn the lights on or off without specifying a room name. Tap on the three lines in the upper left-hand corner. While holding the button, plug into an outlet. Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs. Rephrase your question or make it more specific. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. Devices & Content “Disable skill” and then “Enable skill” and it will ask you to update your password. After you reset your Echo device, you need to register it to an Amazon account and reenter any device settings to use it again. Select your device and then select Update Wi-Fi. so how do iI fix my plug that is now unresponsive. The good news is that you will not have to worry much about the issue as you can fix it easily with some simple troubleshooting steps. A simple restart often solves a host of mysterious tech problems. You might want to know, that regardless of the model of Alexa service device, they all use the same, and connect to the same, Alexa service. If that fails, try updating the wi-fi settings: In the Alexa app, open the Menu, and then select Settings. So replacing it, seen that way, may not be so hard to do. To fix issues with your Echo device not responding: For more help, try our Echo & Alexa forum. Un plug/restart. When the task is done, set up your iPhone as a new device. Ask the community. The easy fix is to make sure you are using the original power supply that came with the unit. Alexa shows an spinning orange ring This means one of two things. Manufacturer-specific instructions: Securifi; Hive Plug The Leviton app turns it on/off fine. In the next step, all you need to do is The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Tap on Skills & Games. Once you update the app, see if this resolves the offline issues. Here are some common issues that you might be coming across and how to fix … On your Echo device, press and hold the Action button until the light ring changes to orange. How to Reset Alexa. Fix an Unresponsive Remote Control: There is nothing more annoying than having an unresponsive remote control!! Unplug the router, the modem, and the speaker. Ensure you enable remote access in the app before re-running discovery on Alexa. 2. Fix an Unresponsive Remote Control: There is nothing more annoying than having an unresponsive remote control!! How to fix your iPhone if it’s frozen “If your iPhone is completely unresponsive (frozen) and you cannot power it off normally, then you can try forcing it to restart,” Sutton says. Alexa doesn't respond or says she can't understand you. Choose Light as the device type. I’ve never heard of that problem, but it sounds more like an issue on the Alexa side. After you press and hold the Reset button, the light ring on your Echo device … Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. 3. Echo Dots are easy to use and fun to play with, but sometimes they can run into trouble. Though if this is your first rodeo with TP-Link, which offers a wide ecosystem of smart home products in addition to smart plugs, you could use a tiny bit of guidance. We will list few ways to you to show you how to fix this issue at home without taking your phone to service center. Make sure you have an active internet connection. Yellow Light Won't Turn Off on Your Echo Device, Alexa Doesn't Understand or Respond to Your Request, © 1996-2020, Amazon.com, Inc. or its affiliates. 2. I had to reinstall my own WeMo Mini after an extended power outage. when I link one of them, it works great, when I try to link the other one, alexa either doesn't find it or ends up telling me the device is unresponsive. Unplug your device and then plug it back in. The light should start pulsing white or blue, meaning it's been reset and is in pairing mode. There are a number of ways to improve Wi-Fi connectivity when music buffers or does not play. Alexa Dot 1 Factory Reset Now Done You have now restored your Alexa Echo Dot 1st Gen speaker to its factory default state. How to Factory Reset Alexa Spot Instructions Check for Compatibility So long as you do this, you should NOT lose any settings previously configured in the Alexa app. Make sure you have an active internet connection. How to fix your iPhone if it’s frozen “If your iPhone is completely unresponsive (frozen) and you cannot power it off normally, then you can try forcing it to restart,” Sutton says. Cant find a model # 2 years. The Echo doesn't hear you No matter how much you yell at it and even if you press the action button to wake it, the Echo can't hear a thing you say. I tried reinstalling both apps (alexa and lifx), disabling the lifx skill multiple times, tried connecting them in a different order as well as resseting both light bulbs. Select the department you want to search in. Open the menu and select “Skills” from the SettingsTab.Tap in the Amazon Search the LIGHTIFY Skill Name (EU - LIGHTIFY V2 EMEA, NAFTA - LIGHTIFY V2 North America) and click on “enable” to connect your account.Now you need to confirm your LIGHTIFY account data by … That means the device microphone is disconnected and Alexa is not listening. You have added them but when it comes to turn them on and off the app says it cannot connect to that light bulb. When the message comes up you can not see the current state of the device. Press and hold the button on the plug. Check that your device isn't muted. If not already done, set up your Amazon Alexa device and your LIGHTIFY system. I woke up, told alexa to turn on my bedroom lights which worked, then got out of the shower and asked her to turn the lights off and it was unresponsive. Edit payment info, 1-Click Settings Only one can apparantly be supported at once (that shouldn't be the case at all right ??) You can find the Reset button at the base of your device. It literally was within the span of 15 min. 1. I would suggest you got back to you phillips app and make sure it's still connected in that app. To sync Amazon Alexa with Geeni App, follow the below instructions: 1. Here are six of the most common Dot issues and ways you can fix them. Make sure the Echo device is plugged in . It’s been working fine until this morning. For plugs with lights, release the button once you see the LED light up. Alexa doesn't respond or says she can't understand you. You can say "Alexa, tell me what you heard" to find out what it thought you said. Related: Alexa: What The Different Light Colors Mean On An Amazon Echo Device One issue that could be causing the music to stop playing on the Amazon device is Wi-Fi connectivity. Tap on Your Skills. Fortunately for you, it's all pretty simple. Look for your skill, in my case was the TP-Link skill. While we're unable to respond directly to your feedback, when I link one of them, it works great, when I try to link the other one, alexa either doesn't find it or ends up telling me the device is unresponsive. Move it closer to the router and see if this solves the problem. To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise. Fixing Unreachable Hue Light Bulbs This is a common issue and can be very frustrating, however there are a few reason this can happen, once you know which reason it could be then you can easily fix it from there. The light indicator is red when your device is muted. Restart the Alexa-enabled device. The devices still respond to voice commands. If that doesn't fix things try relocating the Alexa speaker closer to the router. Does the light turn on and off with the Phillips app? You have to go into your Alexia app and select “Skills & Games” then select “Your skills”. My alexa has a red light on and is not responding to me. Press question mark to learn the rest of the keyboard shortcuts. You can say "Alexa, tell me what you heard" to find out what it thought you said. An Alexa smart speaker has the power to control your lights, plugs and other devices – and it's so easy to set up. Make sure you have an active internet And the fix posted from user swbradshaw: The Z-wave documentation on Home Assistant needs updating to make this more clear. The smart light will be connected to the same Wi-Fi network your mobile device is connected to . Philips Hue lights are great when they’re working properly, but sometimes it’s not all sunshine and roses. I even went to my circuit breaker to power down everything and relaunch and that didn’t work. Use a paper clip (or similar tool) to press and hold the Reset button. How Do I Get an Invitation for an Echo Device? Open the Alexa app and hit Settings. The serial number is printed on the bottom part of the hue bulb. 1. Is your Alexa Having Trouble Connecting To Internet? Pair Your Phone or Bluetooth Speaker to Your Echo Device, Remove Paired Bluetooth Devices from Your Echo Device, Update the Wi-Fi Settings for Your Echo Device. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. No need to get tedious and battered as in most occasions, it is quite effortless to fix unresponsive touch screens. Enter serial number of the hue bulb you’re trying to connect. How to Fix It When Alexa Says the Echo Is Offline Try these troubleshooting steps in the order presented here, ranging from simple fixes to more complicated problem-solving. The speaker enters setup mode after a factory reset. Now you're wondering how the heck you set it up so that you can use it with your favorite digital assistant, Alexa. Make sure you're using the power adapter that was included with your device. Deliver books, apps to your device, Digital Purchases Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. Audio is Distorted or Silent. Open the Amazon Alexa App. This isn't the information I was looking for, Top subscription boxes – right to your door, Ask Alexa to Read Back Your Most Recent Request, Ask Alexa to Tell You Why She Just Did Something, Check Your Echo Device's Software Version, Echo Device Can't Connect to Wi-Fi During Setup, Green Light Won't Turn Off On Your Echo Device. Check that your device isn't muted. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. For example, there are many cities around the world called "Paris." Otherwise I guess I'll just do a factory reset. First power cycle everything. All other devices (non hue light, plus a few sockets) work perfectly. still, nothing seems to work :c. Anyone here is having the same issue or has any idea how I could fix it ? That solved my issue, but it took a long time to figure that out. Fire TV Cube then responds to you through its speaker instead of the TV or audio device. Solid red light shows when the microphone on/off button is pressed. If restarting and relaunching the app didn't work, update the app. But with the exact model, I The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on. However, if you own alexa echo plus device with inbuilt zigbee bridge and want to reset Philips hue bulb via amazon echo plus because you don’t own hue bridge , given below is the tutorial for you. Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs.. 3. Tap on Help icon (question mark) on top right corner. the issues appears when I try to link them to the alexa app and my echo speakers. How do you change the device? Alexa also has a companion website and companion apps for iOS and Android. Volume is Muted. Update the Alexa app on your iPhone or Android. Luckily, the process Alexa doesn't respond or says she can't understand you. On this page now, Tap on RESET PHILIPS HUE LIGHT link under Connect Lights subheading on the page. A few things that you will need to do in order to make it work are: 1. 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